How to schedule your first meeting with a doctor

Follow these steps for 24/7 virtual access to a doctor, when and where you need it.

1

Register with Teledoc before requesting a visit.

From your mobile app or web portal, click on ”Benefit details” below, and click “Register”.

2

Create a unique username and password.

Create a unique username and password for your Teledoc account to secure your personal health information.

3

Enter your medical history.

This information ensures a thorough understanding of your health background, enabling personalized and effective healthcare solutions.

4

Follow the instructions to review and confirm.

Follow the provided instructions to carefully review and confirm your information. Ensure accuracy and completeness before finalizing, guaranteeing a seamless and accurate process.

5

Schedule your appointment.

Now that you're registered, you can call for a consult or request a consult online right through your HelpCare+ app or web portal. Follow the guided steps and you'll be able to see an on-call doctor as soon as today!

How to schedule your first counseling session

Follow these steps for 24/7 virtual access to a doctor, when and where you need it.

1

Log into your account from your mobile app or web portal.

2

Find the "Counseling Services" banner and Click Call.

3

Call the number that appears on your screen and answer a few questions for an assessment.

4

Schedule your confidential counseling session.

Member Services

Our Member Services are available Mon-Fri: 7am-7pm and Sat: 8am-5pm to assist you with any benefit explanations, adding dependents, and more! Get direct access to our member services through your HelpCare+ member portal.

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